New York City files $1 million suit against Chipotle for alleged labor violations

The Fair Workweek laws were meant to make it a little easier to work in the fast food industry. For instance, scheduling at chain restaurants has been notoriously last-minute in the past; often, employees learn about their upcoming shifts just a day or two in advance. This means they can’t reliably pick up extra work elsewhere, and for parents, it makes the business of family life (doctors’ appointments, school dropoffs) more complicated. The new legislation mandated that employers notify workers of their shifts at least 14 days an advance, or pay a premium for last-minute schedule changes. It also discouraged the practice of scheduling “clopenings”—back-to-back closing and opening shifts with less than 11 hours in between—by guaranteeing that workers receive $100 in extra pay every time they have to work one. Another rule requires that employers offer available shifts to existing employees before hiring new people, giving part-time workers a path to full-time employment and benefits.

According to the complaint, Chipotle repeatedly violated all of the above rules. It also violated the city’s sick leave law, capping employees’ sick time at 24 hours per year where the city mandates a minimum of 40.

A Chipotle spokesperson responded to The New Food Economy with the following statement: “With respect to the Fair Workweek Law, Chipotle has been working cooperatively with the city to ensure we have systems and processes in place to comply with the law, so we believe the filing of charges was unnecessary. Regardless, we will continue to cooperate with the city and we are addressing any prior noncompliance concerns.”

One of the Fair Workweek laws—the one about the 14-day scheduling notice—requires that employees be paid a premium of $10 to $75 for last-minute changes to their shifts. If an employee accepts a schedule change or additional hours without receiving extra compensation, the employer is required to obtain written consent. This seems to be a pressure point in the Chipotle complaints: Employees complained that managers forged their signatures in a so-called “Schedule Change Book,” and that they were asked to sign the book even when it contained erroneous or unclear information.

The Chipotle complaint is the largest Fair Workweek enforcement action in New York City to date. Previously, more than 100 investigations have totaled more than $1 million in combined fines and restitution for more than 2,600 workers citywide. Rachel Deutsch, supervising attorney for worker justice at the Center for Popular Democracy, says this kind of strategic enforcement—lumping many complaints together to identify bad actors rather than investigating them one at a time—may draw more attention to compliance across the industry. Deutsch says that among the handful of cities who have implemented Fair Workweek legislation, New York is doing one of the best jobs of enforcing the new rules, largely because the city has sought extensive collaboration from workers and worker organizations. 

“Hopefully this [Chipotle lawsuit] will change the calculus of other employers,” she says, referencing chains who may be operating under the assumption that Fair Workweek enforcement will be sparse. “Chipotle is not a victim in this.” 

In filing its complaint against Chipotle, city officials may also have been hoping that other fast casual claims who rely on their feel-good reputations will take note. Chipotle’s motto, after all, is “food with integrity.” It has more to lose from a ding to its image than, say, McDonald’s, which has been the target of many worker rights protests in recent years. 

Chipotle shares were down 4 percent at the end of the day on Thursday.